Customer service


Payment:

You can pay in the Elephant Parade online store using one of the following methods:

  • Credit Card
    Credit card details are entered through a secure SSL connection and together with your credit card company we will process your payment correctly. From the time of ordering on you will find a reservation on your credit card. Your credit card is then charged at the time an item is shipped. You can pay using Visa, Mastercard or JCB.

Shipping Policy:
We ship to multiple countries worldwide. Items are either shipped from our warehouse in Lijnden (The Netherlands) or our warehouse in Chiang Mai (Thailand), depending on your location. The shipping costs depends on the weight and size of the package and the geographical distance between you and our company. You can check the status of your order by logging into your account on our home page. You can always contact us, if you have any questions about the status of your order. 

Delivery:
We ship orders on all working days throughout the year. In general, you can assume that an order within the Netherlands is delivered two working days later, if the order is placed with us before noon. The exact delivery time of an international order depends on the destination. 

Prices:
All prices are including VAT. 

Exchanges:
You may exchange the products you have purchased at the Elephant Parade online store within 14 days, starting on the day that you receive the products. If a product is put into use before the 14 days have expired, and you want to exchange the product for another product, you are liable for the decrease in value of the product. 

The decrease in value of the product is measured by the loss caused by treatment of the article other than the necessary handling to test the product in a conventional manner while in a physical shop. All returned products should be returned in the same condition and in its original packaging. You are responsible for the careful return of the product and the cost thereof. For more information on our return & refund policy, please go here.

Complaints:
Complaints about our products or services can be send via email, our contact form or on paper. We will answer you within 14 days.


Import duties and taxes
Please note that Elephant Parade cannot be held responsible for any additional import duties or taxes charged by your local customs. 

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